Connect AI - Intelligent Customer Communication

Connect AI is our comprehensive AI solution for optimizing your customer communication. The feature combines the power of an internal knowledge database with intelligent automation solutions to support both customers and support staff.

Benefits of Connect AI

For Businesses:

Higher efficiency through automation of routine tasks

Cost savings while simultaneously improving service quality

Scalable customer support even with growing inquiry volumes

Data-driven insights into common customer concerns

For Customers:

Immediate answers at any time of day or night

Precise and relevant information

Seamless transition between AI Agent and human support for complex questions

For Employees:

Support in daily work through AI assistance

Shift from routine tasks to value-adding activities

Continuous professional development through access to the constantly growing knowledge base

Integration and Implementation

Connect AI integrates seamlessly into existing communication channels and can be implemented step by step. Start with the knowledge database, add the AI Agent, and finally optimize customer communication with the AI Copilot for your employees.

The Pillars of Connect AI

1. Knowledge Base

The knowledge database forms the foundation of our Connect AI solution. It enables companies to:

Import content from various sources such as websites and documents

Store and organize knowledge centrally

Continuously update and expand the database

Intelligently process structured and unstructured data

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Here you will find all further information about the knowledge database:

1. Knowledge Base

2. Actions

With System Actions, you give your AI Agent or AI Copilot action instructions that are not based on the knowledge database, but rather on direct input from contacts, for example. You can connect your compatible systems (e.g., online shops like Shopify) via MCP Server to interact directly with your shopping cart in the chat.

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Here you will find all further information about Actions:

2. Actions