Would you like to learn more about the difference between Connect AI and AI Automation Hub?

We have compared both AI offerings in this FAQ article.

Connect AI - Intelligent Customer Communication

Connect AI is our comprehensive AI solution for optimizing your customer communication. The feature combines the power of an internal knowledge database with intelligent automation solutions to support both customers and support staff.

Benefits of Connect AI

For Businesses:

Increased efficiency through automation of routine tasks

Cost savings while improving service quality

Scalable customer support even with growing inquiry volumes

Data-driven insights into frequent customer concerns

For Customers:

Instant answers at any time of day or night

Precise and relevant information

Seamless transition between AI Agent and human support for complex questions

For Employees:

Support in daily work through AI assistance

Shift from routine tasks to value-adding activities

Continuous training through access to the constantly growing knowledge base

Integration and Implementation

Connect AI integrates seamlessly into existing communication channels and can be implemented step by step. Start with the knowledge database, add the AI Agent, and finally optimize customer communication with the AI Copilot for your employees.

The Pillars of Connect AI

Knowledge base

The knowledge database forms the foundation of our Connect AI solution. It enables companies to:

Import content from various sources such as websites and documents

Store and organize knowledge centrally

Continuously update and expand the data basis

Intelligently process structured and unstructured data

Here you will find all further information about the knowledge database:

Knowledge base

Execution History

In the "Execution History" section, you can view various statistics for your AI Agents and AI Copilots.

Here you will find all further information about the execution history:

Execution history

Setups

Here you configure and find more information about our AI tools

AI Agent

AI Copilot

Here you will find all further information about the setups:

Setups

Actions

With Actions, you give your AI Agent or AI Copilot specific instructions that are not based on the knowledge database, but on direct input from contacts.

Here you will find all further information about Actions:

Actions

MCP Server

You can connect your compatible systems (e.g., online shops like Shopify) via MCP Server to interact directly with your shopping cart in the chat.

Here you will find all further information about MCP Servers:

MCP

Guidelines

With Guidelines, you can give your AI Agents and Copilots general behavioral instructions that should apply to them regardless of the content of the knowledge database.

Here you will find all further information about Guidelines:

Guidelines

Connect AI in Action

See Connect AI in action and get insights into its usage:

Connect AI in Action