3.1 AI AgentThe AI Agent handles automated customer communication:
- Uses the knowledge database to provide precise answers to customer inquiries
- Available around the clock for immediate customer support
- Significantly reduces waiting time for customers
- Relieves the support team from recurring inquiries
Here you will find all further information about the AI Agent:
3.1 AI Agent
3.1 AI Agent 
3.2. AI CopilotThe AI Copilot supports support staff in providing excellent service:
- Suggests relevant answers based on the knowledge base
- Accelerates the handling of complex inquiries
- Ensures consistent answer quality across the entire team
- Enables employees to focus on demanding tasks
- Shortens onboarding times for new support staff
Here you will find all further information about AI Copilot:
3.2. AI Copilot
3.2. AI Copilot 
3.3 AI SummaryAI Summary helps you and your operators maintain an overview of extensive conversations:
- Analyzes conversation content and creates precise summaries
- Usable for operators in the Message Center during or after a conversation
- Saves the generated summaries as internal notes for later reference
Here you will find all further information about AI Summary:
3.3 AI Summary
3.3 AI Summary