Our AI Copilot is the integrated assistant for your operators.
Let our AI generate a response suggestion based on the customer's question and the data stored in the knowledge database.
Activate the feature in the Connect AI menu under Settings > AI Copilot by creating a new AI Copilot profile using the add button.
Give the profile the necessary information, behavioral instructions, access control
and permissions for your knowledge database.
Finally, save the profile.
For more information, see AI in Action